hellomateo WhatsApp
Automate customer communication with artificial intelligence – GDPR-compliant, industry-specific and effective via WhatsApp!
About hellomateo
Hellomateo’s AI-powered assistant helps businesses effortlessly engage customers via WhatsApp and SMS. Trusted by thousands of companies, it automates campaigns, personalizes every message, and manages all interactions in one place. Boost sales, strengthen loyalty, and create seamless, impactful communication.
hellomateo and SAP Engagement Cloud
The hellomateo integration with SAP Engagement Cloud allows WhatsApp message templates to be sent via webhooks, which can be used within SAP Engagement Cloud automation programs. This enables WhatsApp messaging directly from your SAP Engagement Cloud workflows while keeping your contact information synchronized across both platforms. You can leverage SAP Engagement Cloud contact lists and segments to target recipients and pass custom properties from hellomateo through the webhook.
Key Integration Capabilities
WhatsApp straight from Automation Programm
Use SAP Emarsys segments and contact lists to power your WhatsApp marketing campaigns. Combine Emarsys targeting logic with hellomateo’s automation to send personalized, high-impact messages to the right audience.
Trigger WhatsApp Surveys Automatically
Launch WhatsApp surveys directly from SAP Emarsys automation programs. Collect feedback, satisfaction scores, or campaign insights automatically to better understand and engage your audience.
Enrich hellomateo with Emarsys Data
Push additional customer data from SAP Emarsys to hellomateo to enhance personalization. Use enriched data for smarter message flows, targeted campaigns, and deeper customer insights.
Manage WhatsApp Opt-Ins in Emarsys
Keep full control of your WhatsApp marketing permissions directly inside SAP Emarsys. Automatically sync opt-ins between both systems, maintain GDPR compliance, and ensure only customers who’ve consented receive WhatsApp messages — no manual updates needed.
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