CommBox
AI-powered, omnichannel customer service platform that securely resolves any customer inquiry across any channel, seamlessly integrated with SAP Emarsys.
About CommBox
Commbox is a fully AI-powered omnichannel platform that unifies all customer communication channels. It seamlessly supports outbound campaigns via SAP Engagement Cloud, capturing customer intent from campaigns and enabling real-time responses.
With AI agents automating 60% of inquiries and Agent Assist enhancing responses, Commbox doubles productivity, cuts costs by ~30%, and boosts customer satisfaction—maximizing engagement across digital channels.
Location
Offices in London, Boston, and Tel Aviv
CommBox and SAP Engagement Cloud
The CommBox solution for SAP Engagement Cloud transforms customer engagement by connecting marketing automation to digital messaging channels. Trigger messages like WhatsApp directly from SAP Engagement Cloud with instant configuration—no installation or development needed. Using Automation Programs, send personalized messages based on customer segments or behaviors. Agents access conversation history in a unified inbox with AI tools for summaries and suggested responses, creating seamless transitions between automation and human assistance.
Key Integration Capabilities
Omnichannel Messaging Automation
Send personalized messages through SAP Engagement Cloud automation with no coding required. Enable automated messaging for channels like WhatsApp triggered by customer segments or behaviors. The integration respects the channel's template requirements while allowing dynamic content insertion.
Unified Agent Workspace
Manage all customer conversations from WhatsApp, SMS, and social channels in a single interface. Agents access complete conversation history and can seamlessly pick up where automation leaves off. View customer profile data, conversation tags, and document attachments in one centralized workspace.
AI-Powered Agent Assist
Boost agent productivity with AI tools that automatically generate conversation summaries, suggest responses, and detect customer sentiment. Easily access knowledge base content and personalize templates with a single click, reducing handling time while maintaining personalized service.
Seamless SAP Integration
Connect CommBox with SAP Engagement Cloud and other SAP products through pre-built integrations requiring zero development. Synchronize customer data, transaction history, and communication preferences automatically between systems for a complete view of the customer journey.
Real-Time Analytics & Reporting
Monitor conversation metrics, bot performance, and agent productivity through customizable dashboards. Track automation rates, resolution times, and customer satisfaction across all digital channels. Generate detailed reports to optimize both AI and human performance.
AI Agent Flow Builder
Create intelligent AI agents without coding using CommBox's intuitive builder. Design conversation flows with business logic, personalization, and authentication. Deploy AI agents across multiple channels simultaneously—WhatsApp, web, SMS, and social—while maintaining consistent customer experiences and brand voice.
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